We were referred to Williams, Cohen and Gray by a customer.in February, after using their website to get a quote, we received a call from Tom Lynch. He was very professional, and seemed like he knew what he was doing and was good at his job.
After deciding to not give the biggest account to WCG, we were passed off to another person, Alton Thompson. He was not professional, and it always sounded like I woke him up when we spoke on the phone. After we did pass them an account in May, Alton assured me that he would be able to recover the funds within 2 weeks.
2 weeks later, were again passed to another person, Kristin O'bannon. She was much more helpful than Alton at first, and was able to have the debtor agree to pay a part of the funds, (or so she said). She said that WCG would receive the funds via ACH in a week (being the middle of June). A few days after she said WCG would receive the funds, she said that they did in fact receive the funds, and that we would receive the funds less their fee in a month and a half, (end of July).
The last week in July, we received an email from ANOTHER person, Calvin Washington. He said that we needed to sign a form from the debtor and then they would send the check. Obviously they did not receive any funds in June. I reluctantly signed the form and sent it back to Calvin.
After repeated attempts to contact any of the FOUR people that had contacted me, I was finally able to get a hold of Calvin Washington through the main phone line on August 22. He said that he should receive the check on the 24th.
On August 29th, I called all numbers associated with WCG, but to no avail; all had been disconnected. Now their website goes directly to www.commercial-collectionagency.com. I received a call from another collection agency (LTD Collections) in the beginning of September. The collector said he used to work for WCG, and knows that they have closed their doors.
It now appears that WCG has collected our debtors money, and has kept it for themselves, all while closing their doors so that no one can contact them. I have read 3 other posts on here claiming the same problem. If anyone knows how to deal with this, please let us all know so that we can get our money back from these thieves.
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