I am now moving ALL my banking assets out of Compass Bank (BBVA). This bank has continually disappointed me over the last few months. Their phone messages say how much they value us as customers, how much good they are doing, etc...
They do none of that now. I nearly lost thousands of money on a mortgage they wouldn't service in time for closing. It costs me thousands in extensions and rebates I was not able to receive.
And, to top it off, they didn't put in the correct loan information. Basically, in a word, I got "screwed."
Now I will have to refinance and pay more just to get away from Compass.
Don't start anything with them. They are great in promising things up front, but when it comes down to the nuts and bolts of it all, they fail. And now they won't even help me with anything.
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