My account was transfered from Amtrust Bank visa to First Bankcard. During the transfer of the account there was a balance of less than $20.00 so I waited for the next billing cycle to make sure all of the transactions had cleared.
Upon receiving my next statement from First Bankcard there was a late charge that more than doubled the previously existing balance and a hold was placed on my account. I contacted them and said that if the penalty wasn't removed I wanted the account closed.
They removed the penalty gave me the final balance, which I paid in full and we parted ways. After doing so I checked into redeeming my accumulated "World points" and was told that they were no longer available because I had closed the account.
This account was created/opened in 1988 and I had over 26,000 points earned and they stole them with no verbal warning that they had the ability to do so.By their own accounting this is worth over $400.00 cash!
I spoke with their customer service people and they said I was S.O.L. Get a lawyer. This isn't right!!! Am I screwed?
0 comments