Account was opened 18 years ago. Both my late husband and I signed the application. Our total line of credit was $15,500 as of last October when I contacted Chase AARP Visa as our credit record was appearing in my son's credit report to have it removed from his credit, as he was purchasing a home.
I sent Chase copy of my husband's death certificate showing he had been deceased for 5 years. All this time I was using my card and paying the full balance every month. Not one time did I not pay on time or paid less than the whole balance.
Chase notified me that I had to apply for a card as a new customer. Later, they understood it was not a new account. I had my reward points transfered (7,154 reward points) and received a new card on December two months after. I was happy to have this problem solved.
This month my card was frozen, and I was charged $29.00 because I charged more than my new total line of credit of $711.
Phone calls with 4 employees and a supervisor named Valerie (no last name) ended in the closing of my account. Chase could not look into my credit history with them or my credit report, They refused to give me more credit limit. They would not remove the $29.00 overlimit fee. Lost also 534 rewards points.
I feel I was treated rude by everyone I talked with. I was treated incorrectly and I was penalized and descriminated for being a senior citizen widow.
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