On July 6, I faxed all documents pertaining to my claim for LTD. I also sent them certified-signed receipt. On July 10, a William Fabors left me a voice message that he is handling my claim and has received my paperwork. When I called Mr Fabors, it went to voice mail. I called the number of Mr McFadden, his supervisor, and it went to voice mail. Mr. Fabors or Mr McFaddin have ever returned my phones calls since this date. I called again, to find out by person on phone that Mr Fabors and Mr. McFaddin were standing in front of her talking.
Two days later, I received more paperwork from The Hartford, and faxed them and sent certified-sign receipt. I called again, and they received the paperwork. The person asked if I filed a direct deposit form on line or submitted it. I replied, "filed on Line". Lady replied, no information found, and took the information over the phone. She also reported that Mr Fabors was no longer handling any cases and gave them to another person. I asked who the person was, and she didn't know.
Now, I am to receive my payment on the 25th of July. She said your claim isn't in system. Now I was pissed. I got a hold of a Ms' Donna Santeler on 24 July and told her of the incompetence of the company, the run around, loss of paperwork and not receiving my payment tomorrow 25 July. She called mr back with in an hour, and told me my claim was approved, and my funds would be deposited by EFT, within 2-3 business days. 25 July NO FUNDS! 26 july no funds! I called Ms' Santeler and told her it doesn't take 2-3 days for electronic deposit, but 24 hours or less.
She told me it is a draft payment? I emailed her and called her supervisor on this day 27 July and complained about not having any funds in my account, AND THEY HAVE NOT GIVEN ME ANY FUNDS NOW FOR 33 DAYS! Ms' Jeannette, spoke with my finance' stating they tried to deposit funds into my account 2 days prior, but bake sent back message, account does not exists. My finance said, "why didn't you call my finance' and make sure you had the right number, instead of saying nothing for two days"?
Ms' Jeannette said they made the mistake and left out a number on the account. My finance' verified the numbers on the phone with Ms' Jeannette. I asked for Ms' Jeannette to send me a copy of their transmission of this so-called attempt for deposit and a copy of the return message from my bank. She said I will have my funds guaranteed by Monday 30 July and hung up the phone, getting out of having to send the transmissions of so called deposits. I called their corporate office in Connecticut, and filed a formal complaint against the Lexington Kentucky office, but no one returned my call. I have received letters that my funds were deposited, but my bank account says different.
I contacted my attorney about The Hartford, and their lack of paying me my monies owed, OVER $4000, and their inconsistencies with my account, their stall tactics and lies. I will be filing civil suit on Monday 30 July with all documentation, times of calls, emails, etc. This company is a big fraud and has 358 complaints filed against them with the better business bureau. Find another LTD Company if you have The Hartford. They are disorganized, incompetent, no people skills, and don't care about anyone but their own person andprecious monies
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