Complaint / Review
Platinum2000/Platinum Discount Membership Club or Continental Benefits Group
You're Approved! Guaranteed Credit Card. Guaranteed to get ripped off is more like it... PlatinumPlatinum Discount Membership Club AKA... Continental Benefits Group

On 27 January I get a call from a company called "Platinum 2000" stating that I was Pre-Approved for a Guaranteed Credit Card with a credit line from $1,200.00 to $5,0000.00 depending upon my credit report. I asked the representative who's name was Mark, if there was a catch to this and he said, you have to send in $179.00 to complete the paperwork process.

I thought about it for a moment and gave them my account number at the Bank to do an automated withdrawl from my acccount on 1 February for $179.00. Mark stated that the average line of credit was averaging $1,200.00 and I said, ok, I'll give it a try. Mark stated that in three weeks I would receive a Benefits Package explaining the credit card.

On 1 March I tried to call the Customer Service number that I was given to inquire about the credit card, (877) 737-0692, but found out I could not make this call from Puerto Rico. I then called a friend in the States to transfer the call to me in order to speak to customer service.

I made the connection to Customer Service and was held on line for more than 30 minutes. Finally, a representative came on and I gave him my tracing number 2363666 to track the order.
The representative looked up the file and said that I agreed to the membership to Platinum Discount Membership Club and that if I wanted to cancel I would have to talk to "The Cancellation Department".

Immediately, I get mad and say, Why would I want to join a membership club? He says, "if you want to cancel, I'll have the cancellation department call you". I told them I wanted a credit card not a discount membership and I want to be cancelled ASAP. The representative said he'd send my request to be cancelled forward and that I would get a call in 5 days for confirmation.

I also asked for the phone number and address where I could call from PR and send a letter to the President, the representative wanted to know why I wanted this information and refused to give it to me. I was getting pretty steamed because I could not call them from PR and I did not know where they were located.

Finally, I hang up and try to do a search for them through my bank and Yellow Pages, no luck there.
(Help)