Altcharge processed ACH or e-check transactions for us. They gradually held back and began slow paying and ultimately quit paying altogether. They currently owe us $2.1 million dollars and will not return calls nor answer emails. They on more than one occasion made verbal promises to pay owed balances and then reneged. Gareth Long, who owns the company, would not answer phone calls, but when I disguised my number, he would answer on the first ring.
Their conduct of business at first led us to believe they were in financial trouble, but when they quit talking to us and avoided calls, we began to suspect criminal behavior. We have turned the case over to attorneys and law enforcement. Perhaps there are others that will hand their complaints over to law enforcement.
It appears that their behavior is a pattern that they use with all of their customers.
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