AltCharge debited my checking account in the amount of $84.80 on 9/4, on behalf of an overseas merchant that neither delivered the product nor responded to phone or email contact attempts by myself or AltCharge.
Approximately three weeks ago, AltCharge advised me by phone that they would process a refund to me, and to call back in a week to check on the status.
Since that time, I have called more than 40 times, but have been unable to get through to a CSR. After varying times on hold, I eventually get to "First in Line, " and then hear a recording that the person at that the "person at extension 1101 is unavailable."
Personally, I think they're just blackholing my phone number when I call, and that they have no intention of processing the refund.
AltCharge is the processor of last resort for scumbag merchants that no reputable processor will deal with. If the merchant doesn't deliver, AltCharge will do NOTHING to help you get your money back.
Do yourself a favor: If a merchant wants you to pay them through AltCharge, RUN as fast as you can.
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