I contacted Stoneleigh Recovery Assoc's in regards to a debt I owe. I was calling to confirm the total, if I could make a partial payment and if the original biller would be notified that I was making payments to reconcile the account.
I was told that they would not accept the amount I was offering, that they knew I could pay it in full. I was screamed at, told not to play the victim, that I shouldn't be calling them to make arrangements if "I don't have money and if I am not going to get a job". They told me that I cannot bully them into getting it my way, that I will pay what they say or to not bother and it will go on my credit history as an unpaid debt.
When I asked to speak to a manager I was given the same speel and treatment by the manager. I asked to speak to his boss and was told he would not waste his time with someone like me and then was hung up on. I called back immediately and asked for the owner / president and was told his name, but that he does not deal with calls.
I feel the way I was treat was humiliating and unprofessional. I do not deny having a debt with them, I was simply making an attempt to set up a payment agreement.
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