On 2/17 I discovered that a debit in the amount of $30. Was made to my checking account. It was made through a company called Paytrix on behalf of L&M Enterprises-My Payday Builder.com. I called because I had never heard of this company nor signed up for any account. I was told that my account would be cancelled, and a refund would be processed. I received an email to that effect.
On 2/27 I called again because I had not received a refund. After an hour of 3 customer representatives and 2 supervisors telling me that the refund had been processed, it became clear that the refund had been processed in their system, but would never actually be made. I was told that there was no finance dept to be referred to, and no refund dept., and that I was not allowed to talk to anyone in the "back room". They could give me no date or approximate date of the actual refund. They spoke some nonsense about a banking cycle. Just a runaround, could a give them a couple more days.
I called again today 2/29. Got the same time of response. Asked for a supervisor, she was out sick, so I asked for her supervisor and she was busy. Could I call back? No. I waited for an hour only to get the same responses, but there was a new wrinkle, now there was a computer glitch that they just found out about. IT was working on it. Funny but none of the refunds (I guess there must be a lot of them) from 2/17 were not getting processed. When the problem was fixed they would be entered "one at a time" in this computer age.
I told them that the fact that the refund was processed in their computer meant only that it was in their computer, not that I would actually get it. I told them that I had already reported them to the BBB and would today report to the FTC, which I did. I am also putting their name on all the scam and ripoff sites I can find until I actually get my refund.
0 comments