In the process of refinancing our home and consolidating all of our debt Andrew of Aegis Lending did not get all the information for payoffs that were necessary. We closed believing that all the information was in and complete because we were never told that the information had not come into their office. As a result of their neglegence and not communicating with us this problem, we ended out closing for significantly less than what we needed to really consolidate all of our debt.
This was not discovered until after the 3 day time period of remorse had happened. What brought it to our attention is that they did not have the money in our account on the date they said it would be there. When I called to find out why I was told by MLS that they did not have the payoff information from Aegis so they could not disburse any of the funds.
Therefore, now that it is all said and done we are locked into a loan that did not meet the needs for which we got it. Upon discovering this problem Aegis has done absolutely nothing to satisfy this problem. Their answer is "Oh well!" Furthermore, they couldn't speak to us enough before we closed but after the problem was brought to their attention, they have continually avoided our phone calls.
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