Having had a Juniper credit card for over 2 years and no previous problems. I was shocked and disappointed when I opened my May credit statement and discovered that Juniper had doubled my credit card interest rate. The increased interest rate evidently was placed initially on my March credit statement but I didn't pay attention to it, nor the April statement.
I called Juniper's service line number to see what had happened and why the interest rate had increased. The male answering gave his first name and I asked since I had never missed a payment and had exceeded my minimum payment requirement each and every month and thought when I signed up that the initial interest initial was a set figure, how and why the increase? He put me on hold and came back with the statement, "The economy is just down." What? I asked what did that mean and what did that have to do with me? I signed up for the lesser interest rate and thought it would remain just that.
I asked to speak with his supervisor but was told he was the manager and there was no one else I could speak with (??? No general manager or credit supervisor? And I didn't know bank managers took initial service calls?). What Juniper has done is most surely usury and indirection. They sign you up with a workable interest rate and then after a number of purchases they bump you up to a very high and untenable interest rate, a very devious and insidious act. Like all crooks and crooked entities Juniper has found a way to gouge the public. This was a planned move by them and I unfortunately fell for it (Caveat Emptor).
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