I went to the local Bank of America branch to ask some questions about whether or not they could process some disbursements from a savings account. They could not handle it in the way I preferred, which was okay—I can work around that. So I asked them to put it in writing on letterhead, just to have a record of why I was doing a workaround: "We as the bank can do X, but cannot do Y."
They refused. Point-blank. No one in that branch, to and including the manager, was willing to commit to paper what they told me verbally. I asked them just to write down verbatim what they said—nope, couldn't do it. Absolutely impossible. "That might bind the bank to something." No kidding!
Either they didn't know for sure what the rules were, and so were unwilling to attach their name to possible misinformation, or they knew full well they were telling me wrong and so were unwilling to attach their name to known misinformation.in any case, incredibly unprofessional.
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