This is one of many complaints with them I have had. First off it is no consistancy with what time my direct deposit money will be available on payday. One day it is 4am then another day it is noon. On 12/09 I attempted take $80 from an ATM. I received a "decline no money dispensed" slip and I went to another ATM and got the money. The next morning when I received my balance alert the $80 dollars was taken twice. I called the wired plastic and was advised that it was pending and one would fall of in 72 hours.
I have had to call customer service numerous time so I know how they try to BS you to get you off the phone. So I asked how will it fall off in 72 hours. It is not pending authorization, it is showing settled. Which means the ATM bank has the money. Which I dont understand since I received the declined slip. He advised that it was showing pending on his end and it should be back on my card in 72 hours. That did not happen and when I called back was advised that it was settled and had to file a dispute.
Which meant I had to fax them a signed letter requesting a dispute and it takes 60 - 90 days to settle a dispute. I was advised that someone from the dispute department would call me in 48 hours. That did not happen. I called again. BTW I have called them 6 times at this point at 95 cents per call. The CSR advised me that it was received on 12/13 but did not go to dispute department until 12/15 and it will be 60 - 90 after sent to dispute department. I am unemployed and $80 is alot of money right now in my life. I asked to speak to a manager.
The manger got on the phone and just LIED. She first advised that the fax was not received. I called her a lie and informed her what the CSR infomed me. She told me I must have heard her wrong. After some unpleasant dialogue back and forth she put me on hold and came back to tell me that in fact it was received on 12/15. Still a lie. Bottom line is my money is being used by somebody else other than me for 60 more BUSINESS DAYS after 12/15. Hopefully. I will call back tomorrow and find out where they are with the dispute.
I will call the ATM bank to see if they have received anything from Wired PLASTIC. This is one of many complaints. As soon as I receive my money I will no longer use them... Enough is enoughOne more thing the CSRs are located in India and you can barely understand what they are saying. The majority of the conversation is spent with me asking the person on the phone to repeat. Sometimes if you asked for a manager you might get an American speaking person. I beleive the call center is in India.
0 comments