06/15/09 deposit 115 cash in ATM off Cape Center Dive/Owen Drive area,
Drive up ATM
06/15/09 withdrew $40 from ATM.
06/17/09 Called to check balance in early am, 100 of Deposit was
adjusted. Put in for a dispute. Various items were bounced.
06/17/09 called to check on dispute was told dispute could take some
time. I was also told that they had to run so many test and contact
several departments. I asked to speak to a supervisor. The supervisor
told me she would would email head of ATM department to have call me on
06/18 in early am
06/18/09 call after 5 pm phone Wachovia, adv no call from supervisor and
that I needed update. Per Wachovia, dispute closed. CSR keep reading a
sentence that ATM was validated. I asked what kind of test were ran and
she consistently read the same sentence. After hearing the sentence
about 8-9 times and asking what it meant, she finally said that the
Clerk stated ATM amount was verified. CSR stated for me to go to branch
manager if I felt I was owed credit. The dispute that I placed was
closed and there was nothing she could do about it.
06/19/09 called to check account balance at about 7:30. Was told account
did not exist, was transferred to CSR. CSR advised account was referred
to lost preventions for ATM fraud on 06/17/09 No one told me on the 18th
when I talked to a supervisor that I was referred to fraud. I was told I
needed to call lost preventions at 8am
06/19/09 called CSR at 8:24 to be transferred to lost preventions. I was
never transferred to Lost Preventions. After being place on hold for
several minutes, I was advised by the CSR that they closed my account
due to the deposit that was made on 06/15/09. I was told I can go into
the branch and collect my difference after their fees. Advised CSR that
I wanted to see the ATM video, was told to ask the branch manager.
06/19/09 I took off work early to go to the bank. Talk to the branch
manager and was told in front of other customers that my account was
closed for fraud. She called the Fraud department and they advised her
to go get the remainder of my money out and the fraud department would
close my account. They treated me like a criminal. She asked for my ID
wrote some information down. She went to the teller and withdrew my
money. Then she came back and handed me the money. Mind you all of this
took place in the middle of the bank where everyone could see and hear
everything that happened. I asked if I could see the video tape from the
atm because I counted the money in front before I put my envelope in, I
was told no. I was told only a police could see it or it had to be
subpoena. The branch manager did agree to look at the tape after the
bank was closed and locked up. She was suppose to call me back that same
evening (friday). I did not hear from her until the following tuesday. I
asked the branch manager what was going to happen when they realized
they had my money. She told me "at this point we're looking at it as if
you committed fraud and the money is not there" She proceeded to say if
they were wrong they would refund me my money and fees. I told her that
would not be good enough after all they put me through. I tried to call
the district manager to discuss my sistuation. He would not return my
phone calls. Wachovia is not my bank of choice. It is not a bank for the
people. They don't hesitate to charge $35 for $. 01, but it took me a
week and a half to get my money back
Have part of conversation recorded.
0 comments