As permenantly filed with the Better Business Bureau...
Complaint ID: 98651513 Complaint Description - Posted 11/18 8:45: 11 AM
I was originally told that the forensic loan audit process would take 45 to 60 days. After 85 days I verbally via phone, as well as in writing, requested a total refund due to inactivity on their part.
From the very beginning they sent a "QWR" request to my mortgage company for the documents they needed. I was told that I would receive an update on the status of my account once a week. That never happened even once. Every time I called I was promised that someone would call me back. That rarely happened. They kept telling me they were waiting on the documents.
After 60 days I asked them what documents they needed. As it turned out all they needed was copies of my original loan documents that I already had! I sent them my documents and they kept saying they were reviewing the case.
When we received a foreclosure notice after 85 days they told us that now it will cost me another $1250. I fired them and requested a refund on Oct 20th. With total lack of customer service, inept business practices, lack of communication, I feel entitled to a total refund. I also feel that they purposely waited until my house went into foreclosure in an attempt to suck more money out of me.
I hired a local attorney to do the same forensic loan audit that Nationwide Financial Consulting offered and he completed it in 10 days. NFC changed their website and I no longer see the 100% satisfaction guarantee, but it was there when I started.
Complaint Summary:
I have twice requested a refund due to lack of activity on my account. They waited until my mortgage went into foreclosure and then asked for more $.
Resolution Sought
Total refund of $750
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