We hired Loan Compliance Advisory Group to help us negotiate down the principal owed on our mortgage, so we could sell. After about eight months, of paperwork shuffling, Loan Compliance Advisory Group (Mr. Bisogno) claimed we had "two federal case numbers" pending against our mortgage company. He also took an extra fee, and stated that our township paperwork was not filed correctly. When I called our mortgage company, it forwarded copies of all the paperwork Loan Compliance Advisory Group stated was missing. The bank also stated it had no further duty to respond to the legal requests. It turned out to be true: the bank had no legal reason to respond to the various requests from Loan Compliance Advisory Group. I looked up the "federal case numbers", and found that they had been closed. Meanwhile, even after the case files were closed, Loan Compliance claimed the "cases" were being worked on, and that the bank "had to" respond to the complaints / case numbers.
When I confronted Mr. Bisogno, he simply did not respond to the evidence. He refused to issue a refund, despite the fact that he stated, several times, that the bank "had to" negotiate with us. The bank did not have to cooperate, or respond. The "federal case numbers", if they ever existed, were closed for lack of evidence, and we were never notified.
Mr. Bisogno made many emphatic statements / promises over the phone, to me, even though the bank was already done responding. For example, when I mentioned the idea of trying to do a short sale, he stated, "You won't have to."
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