Out mortgage was apparently sold by MetWest to Ocwen. We were never notified and were quite stimied by the fact that Ocwen was calling daily (via a recorded message). We didnt have a clue as to who these people were and sent our mortgage payment to MetWest. It took almost 6 months to figure out who they were and we receive at least 5 calls a week requesting a callback.
When I finally talked to a rep. (the one and only time) I made it quite clear in an extemely unprofessional way, that I was sick and tired of daily calls from them, especially when the payments had been made. I also mentioned that the last statement reflected a different person as the owner/mortgage holder and who/what/where/when/why did the holder of the note become another person?
At any rate, I very rudely told the rep. To put it somewhere dark and that they should probably get their SH-T together because I had never dealt with a mortgage company that couldnt even keep track of the note holder.
We did not sell our mortgage, we did not refinance and refuse to be held accountable for Ocwen's negligent, unthoughtful, unprofessional and bizarre behavior!
I'm with everyone else - let's get rid of this no-good institution and find businesses that have a bit more experience and compassion for all of us hard working people who are raising not only our children, but our grandchildren and elderly parents!
After 15 years of payments, dont we deserve a little break when the going gets REALLY tough?
Last but not least, where the hell did these people come from anyway and has anybody actually acquired a note from them or were they all sold
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