Complaint / Review
Jucy Rentals NZ
Jucy insurance void for careless accident, New Zealand

I rent a car in NZ from Jucy (http://www.jucy.Co. Nz/). I brought their stress free insurance (i thought it is full cover insurance). Unfortunately, I failed to stop at a giveway and crash the car. And I was charged as careless drive.

Jucy told me that the insurance become void because I was charged. Meanwhile, the 3rd part insurance company also wanted our insurance company (jucy) to pay the car repairing fee, and Jucy put it to me as contract become void.

They told me I breached the term 9 (d): The hirer should not: Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic Regulations 1976 or any other Act, regulations or by laws relating to road traffic. It is very blur and unfair to the consumers:

First, it tells you "Stress Free" and "$0" for "Your excess in the event of an accident" with a neat little drawing of a head-on collision. That'd make me think that "a reasonable person" would assume as you did about the coverage, which - together with the way car rental companies push insurance with unclear tiny terms under high pressure.

Second, they do not write careless drive stuff in exclusion section (normally they should).instead, they write it in the section of 'use of vehicle and addition terms' and use the word like 'operate', most people would think it is about correct usage and won't notice there is a trap there.

At last, even the term 9. D is arguable. I did not intend to breach any law (no drinking, no speeding), that's why we call it accident, even it is because of the carelessness. The insurance should insure the accident, otherwise, what is it designed for? It looks like a joke.

Another funny thing is, when i pick up the car, they gave me a term effective 09/01~03/31. When I tried to spend some time to read it and check car, the staff pushed me to sign and told me I can regret even after i signed.

Even worse, Jucy directly charge me using my credit i gave them before without any permission — and they even do not send me the bill list now!

I strongly feel I was cheated and mislead by Jucy. Their insurance is like a racket.