My husband paid in full and cancelled his account with capital one in January. After he closed account they then charged membership fees and finance charges on said fee. We called they said they would take off membership fee. They then left the finance charges from membership fee and added more fees (late charges, finance on new balance etc...). We called again they said they would remove all charges and after one billing cycle they would close account?! Next month same thing. We are now on the 4th month of their (mistake) and still waiting for them to correct it. Any ideas of what we can do to get them to do their jobs correctly?!
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