On February 15 we ordered over $3,000.00 for outdoor kitchen appliances, this was to be a Birthday Surprise for my husband. Well it never showed up. I made a phone call to OutDoorKitchens.com and to my surprise no matter what extention you press, you will be connected to Chris Smith. Whom I found to be very uncourteous argumentative man who is rude, speak over you, with a "cancel your order attitude" "We get a 30% restocking fee" This after he alledges our $3,000.00 equipment was shipped by him thrrough RL Carries, who could not call us for an appointment, and claims he tried to send e-mails that we never recieved! Now I dont know about anyone else but Mike and I have had the same e-mail address for over 12 years, have never had an issue ever. So we were forced to eiither pay an additional $179.00 or lose almost $400.00 to get our $3,200.00 worth of equipment hopefully reshipped! Now this may not be over yet, after the unsatisfactory service so far, how will any warranty issues be handled. This guy in my personal opinion is a one man operation and financially can not afford to back his reputation or just does not care after the sale. Only out for the dollar! Buyers Beware! Pay a little more to a reputable company who values customers and Backs there good reputation. We never recieved an e-mail or any shipping confirmation or tracking numbers from this Chris Smith, all I got were excuses and lip service! I am on a mission to post this as many times and places as possible.
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