Leaders froze my business account after I called in regarding suspicious activity from them w/my business account. When I researched (without the help of anyone there & believe me, I talked to nine different associates on several occassions) I found that the wireless termainal we had was cross refrencing w/another merchant # and dropping the sale, no receipt printed out & when we called Leaders to make sure transaction didn't go thru before re-scanning, we found out 4 months later that these invisible transactions were going thru. Leaders never sent out any paperwork regarding the double charges that went on for months and when I called to inquire, Julie from the risk mgmt dept froze my account w/o telling me which then caused my bank to be overdrawn w/several overdraft fees, not to mention the ridiculous fees from Leaders for each charge back. I called Leaders for 3 weeks straight, talked to several different associates, all of which said they'd get back to me, but never did! I had to close my gallery for 2 days just to figure out what was going on w/my account. I was super stressed going back and forth from my home office to the gallery searching transactions, firing my employee, several business checks were stolen and cashed for large amounts. Talk about a domino effect. Nobody so far has helped me.
0 comments