After hiring EM and Lynch and Associates based on a referral, I waited for months and months for a response or update regarding my loan modification status. I contacted the company three times before sending the following email:
Hello,
Please be aware that this is my 3rd attempt to contact EM Lynch for an update on the status of my loan modification.
I have not received a call or email back in a timely manner as was promised when I entered this contract and paid the $1500 fee for the service of having EM Lynch supposedly negotiate on my behalf.
My cell phone is * or you can contact me via this email address or the other address you have on file which is *. You have emailed me at that address before and I have saved those correspondences. I am simply asking for written confirmation that your company did in fact negotiate with my bank on behalf as you claimed you were going to as well as an update as to where we are in that process.
As far as I'm concerned (and as far as the FBI was concerned when I contacted them), your company is fraudulent and is currently in default of the contract in which we entered (your own terms).
At this point it would probably be easier for you to simply refund my money seeing as you have not rendered the services which I paid you for.
I received the following reply:
Lindsay, I see per the notes that Jane has tried to call you back, however I will make sure she contacts you as soon as she gets in for an update today.in addition you at any time can call the number listed below and leave a message for her and she always is required to call back. Now looking at your file the difficulty in your file is that we are struggling to prove a hardship to the bank that you need help. If we reach a point and it looks like we might be then we have written in our contract that we have a refund policy. Our records show you have paid $1125.00, not the $1500.00 as you referred to below. If our records are off please let me know so we can correct it.in addition, I have no issue with you being frustrated with the length of time a modification takes, or that we are struggling to get this done for you, or that our communication with you has not been what you need, however what I do have an issue with is you calling me a fraud. I have done nothing of the sort, you have hired us for a service to help you and assist you in getting a modification. We then wrote in our contract that if we cannot help someone that we would refund any monies that they have paid us to be fair. There is nothing stating that we have to do this other than us, and until either you don’t get a modification or you don’t get a refund, any such claims that fraud is unwarranted and offensive. I have no issue with you being frustrated with the process, however do not send me an email such as this, and if you need an update please call Jane at 602-334-4829 and hit 0 if you have not heard from her or I in a certain amount of time, usually 24-48 hours. My email below also states this.in conclusion, due to the fact that it does take so long for a lender to approve or decline a modification, we have not taken any new modification files in over 6 months, we are in the process of closing the entire division down, closing out any files that can be closed. It’s unfortunate because there are so many people who need our help and so many people that we have helped, but at the end of the day, and with the very low fee that we do charge, working on a file for 12 months or 18 months makes no financial sense.in your case we have worked on it since June, or about 8 months and don’t know if we can or cannot help you. If we can’t, just as anyone else whom we cannot help, we have a refund policy and plan to honor that intention to the best of our financial ability. *Please Note* If you have emailed me and have not heard back in more than 24 hours, excluding weekends, please call our main office line 602-334-4829 and hit 0. If you get a voicemail leave a message and Jane or Fungai will return your call. Thank you, Eric Lynch%
Unfortunately, none of what Eric stated was actually true. A person named "Jane" never did try to call me back and meanwhile I had been in contact with my lender directly via their website and found out that there were ZERO attempts to modify my loan by any 3rd party. I initiated my contract wtih EM Lynch in July and by February I had not received a single call back and they had not submitted a single document.
I also received this email:
We have NEVER committed anything of the sort (referring to the service that I paid for and that I was asking for proof of). The only thing that anyone ever has an issue with is whether or not they get a refund. There are only two solutions on the modification. Either you get one or you don’t and your lender makes that decision. AS for us, I don’t care how many people go on the internet or who complains to the news. All they ever talk about is their refund. And anyone who truly deserves a refund knows they will get one and will get one. Other than that, our body of work cannot be questioned, nor can the hundreds of people whom we have helped. Sure there are people who are owed refunds and are complaining because it is not coming as quickly as they would like but once again until they don’t get one, nothing of the sort has happened to them or anyone else. As for fraud, nothing of the sort has ever happened, the news did not say fraud. I will have Jane call you today and get you anything that you need *Please Note* If you have emailed me and have not heard back in more than 24 hours, excluding weekends, please call our main office line 602-334-4829 and hit 0. If you get a voicemail leave a message and Jane or Fungai will return your call. Thank you, Eric Lynch%
In June I received a letter stating that EM Lynch was going out of business and that I was NOT entitled to a refund, which is completely unacceptable. The bottom line is that Eric Lynch and his partners are nothing but 2 bit crooks preying on folks who are trying to better their situation. What they did was illegal and by ripping folks off, sending out false info via the mail and skipping across state lines they are committing Federal offenses. I
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