Usacomplaints.com » Business & Finance » Complaint / Review: BAC home loans - Special Bank Event in Detroit. #711317

Complaint / Review
BAC home loans
Special Bank Event in Detroit

I joined a meeting on March 3 at Cobo Center in Detroit Michigan. Our mortgage specialist was Jason Mathes (661-256-5946) as of this occasion. I introduced all of the required files for this assembly and achieved with Mr. Mathes for around 3 hours. I had been provided a mortgage rate of 4.5% which may progressively increase to 4.875% maximum having a mechanism cost of 160,000 in 2035 when the house hasn't been refinanced before this day of 2035.

I decided to spend the 3 path interval funds of 1448 for a few months where period official paperwork is likely to be shipped to my house (based on Mr. Mathes) causeing the rate of interest and cost standard. I also indicated the requirement for my second mortgage (#23076503) to become altered because it happens to be at 11%. Mr. Mathes guaranteed me that while this occasion was for 1st mortgages just, somebody from BAC might contact me within thirty days to “aggressively” alter the Next mortgage rate.

Week of July 18th: I've since experienced connection with Mr. Ongchango, a mortgage support supervisor for BAC (1877-430-1431 ext.: 14465). He delivered me a Fedex bundle seeking 15 numerous files a number of that are not highly relevant to my document for example divorce decree and child support. All the related files have now been provided in the March 3rd occasion and that I also submitted updated bank claims and paystubs per the July 17th demand mentioned above. I described my document to Mr. Ongchangco and he investigated the document and offered mean update recently.

Mr. Ongchangco mentioned the records on my bill from Mr. Mathes (dated June 23rd) suggest that I declined the change because of the 2nd mortgage not being altered. That is fake. I'd haven't declined a lasting change simply because small 2nd mortgage wasn't yet altered. What decrease or decline never inserted into our discussion in this occasion on March 3rd. BAC plan would be to alter the Next mortgage just following the 1st mortgage-modification is established though these details wasn't recognized to me throughout the occasion. Mr. Ongchangco explained that my present has terminated which I'll have to begin the change procedure once again. This crazy and totally inappropriate.

The standing division at BAC and particularly Erica (1877-422-5871 identity: 6167) may be the only division to my understanding that's use of the records produced by Mr. Mathes throughout the March 3rd occasion. I don't possess a backup of those records when I am just permitted to be browse the records within the telephone. These records verify the truth that I'm authorized for that path interval funds from May –June and upon successful conclusion of the time official files is likely to be shipped to help make the change standard. The records that condition I declined the change were put into the machine plus they are dated June 23rd. How is that this legitimate?

I've a couple of questions about that change of occasions:

1. When was I provided the chance to decline or take the conditions of the mortgage? Where does it express this? I've no standard files out of this occasion. Mr. Mathes mentioned there wouldn't be any before path period ended.

2. What's successful conclusion of the path interval? The funds were created and appeared promptly to BAC. I had been requested for extra information just at the conclusion of July.

3. What were the times a.) Starting the path interval and w.) Closing the path time?

4. Why was my “refusal” included in July (23rd) following the occasion in March? Easily declined the mortgage conditions (that we didn't) why wouldn’t this be mentioned within the unique records?

Addendum: My final discover from him was on July 21st where period he mentioned he was studying my document and might return with me at the start of the previous week (25th or 26th). I've not noticed from Mr. Ongchangco by July 30th. Additionally, I've named Mr. Ongchango every day because the 22nd of September and he's not delivered my telephone calls. I've also known as his boss Marie Castro ex: 14435 as well as their supervisor Mary (714-577-1796) none which has delivered my calls.

Today 7-30-11 I obtained a “Notice of Intention to Accelerate” my mortgage. I should spend 26,000 before August 25th to be able to prevent foreclosure. I've not had any due process or have I'd a chance to examine my document and become updated regarding my concerns above. The concerns left unanswered above claim that like a customer I had been not precisely educated of my responsibilities and payment dates. That is unconscionable.


Offender: BAC home loans

Country: USA   State: Michigan

Category: Business & Finance

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