My mastercard was stolen and I needed a replacement before the weekend. I called on the Wednesday before the weekend and Bank of America said it would cost $4, which was not on the card. They could not take money in any other way to begin the replacement procedure. On Friday I was credited with my SSI payment and they began the procedure of replacing my card. I was told that an order was submitted to UPS, so I asked for the tracking number. They said that "submitted" meant that they were ready to "snail-mail" UPS the request that I be sent a new card.
They said for an additional $13.50 it would be expidited delivery in two days. So I paid for that also. Then they said that UPS doesn't do weekends or holidays. At the UPS website it says they DO do weekends and holidays.
I asked if they could tell me my new card number, and they said it would not be good until I got the card. So, I will be getting my card on the 5th or the 6th which makes all my bills late in addition to ruining my 4th of July weekend for the kids.
The company has no e-mail address, no street address, only a P.O. Box, and the Federal Government is trusting these people with our Social Security money?
Bank of America points the finger at Social Security or the bank in charge, which is named Comerica Bank which I personally have never heard of.
In addition, I was told to activate this card or not recieve any SSI payments. I refused the Master Card from the get go. But was forced to take it.
And getting money off it costs from the ATM you use, in addition to a charge from BOA.
They are cold hearted and uncaring in their responses to your situation.
Does anyone know how to get away from them and still get their SSI payments?
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