Saxon Mortgage sold my loan to Ocwen in November. I began communication with Ocwen in December for a refinance but it was denied.in January of Ocwen suggested an internal modification for which my payments would go from my Saxon payment of $1,078.25 to $952.84; Ocwen decides to review my loan and changed my original Saxon payment to $1,120.81 without notifying me of the payment increase. The modification contract I received from Ocwen had an increased principal balance that I did not question and signed it. I sent my first payment and contacted Ocwen in February to verify they had received the contract; they stated it had not been received for which they sent me another copy. I faxed it over to them and they received it in March. I sent payments every month but would get a separate letter with options to solve a financial problem Ocwen believed I had as well as a summary of what I thought was Escrow balances for a couple thousand dollars I had to pay. Month to month and everytime I got this separate bill, I contacted Ocwen to inquire about such bill; Ocwen representatives would say to give it a month and call again because the modification hadn't updated completely. So I called every month and got the same response until a representative suggested I modify the loan again and get rid of the separate bill. This was in February. I get a reduced payment but my principal balance had increased by about $6K. I called their retention department to ask about the increase and they said that I wasn't sending full payments and that the $6K included missed payments as well as fees and miscellaneous charges. I did not agree with this and asked that they investigate.
To this day, Ocwen hasn't responded in writing reference this issue. Bottom line, no matter how many times I called and faxed them my original bill reflecting the amount to pay every month, Ocwen won't retract from the fees and missed payments. Ocwen has acknowledged to me that they failed to send me notice and confirmed that my bills reflected the modified payment but still expected a payment I had no amount for. Now, a year later, I find that I was sending the wrong payment and am facing foreclosure. I also found that they have reported this to the credit bureaus and Ocwen's administrative mistake is costing my family's wellbeing.
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