Complaint / review text:
I was with another bank and was able to refinance my first mortgage. During that process, B of A bought my loan from the original lender. I asked B of A if they can help me modify my 2nd loan, now with them, because I am paying 12.75%! I know, again, 12.75%! They asked me to submit all of my financial information. After 3 months, I received a letter staiting that I didn't qualify with the Home Affordability Program beacuse the said loan was not the 1st lien or the 1st mortgage on the property. Then I was asked to apply for an "In house modification". After 5 months of calling and talking to Bank of America, this is where I'm at. NOWHERE! Everytime I call to follow up on my application, I spend at least 1 hour being transferred to different departments because whoever's answering the phone can't figure out if this is a mortgage loan or a HELOC loan.
I AM GETTING VERY TIRED AND FRUSTRATED!
All i'm asking is for b of a to lower my interest!
I want to keep my home but I am stuck in the middle of all of this. I am one of those who have two jobs just to keep up with all of our expenses, and at the same time, all I am asking for is HELP so I can afford everyday living.