My business had collapsed back in 2010 and I had closed my PayPal account at that time. I am now re-launching my business and wanted to start using PayPal again. I called PayPal to reopen my account and was told that there had been a chargeback after I had closed the account, and that if I paid the amount of the chargeback that my account would be re-opened. I paid them the amount and waited over two weeks and they did not open the account.
I called them today, May 18 and asked them why my account had not been re-opened. They told me that my account was too "risky" because of 1 chargeback that happened without my knowledge while the account was closed, and that I would never be able to use PayPal again.
I told them that the customer service agent I spoke with first had told me that if I paid the amount "owed" that my account would be re-opened. She didn't care about that. I am now pursuing the matter with this site, the BBB and other routes and I will also be using one of their many competitors instead of doing business with them. I know that their competitors will be glad to have me.
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