There was an issue with my credit card account, I made a payment of my credit card on the last day of payment before going Late, so I arrange with the supervisor of the collection account by phone that he was going to remove that late fee since there were going to be 2 paymtns, one on the last day 180$ and the next week the remaining payment of that month of April. So, next week I was charged the remaining 157$ but after few days, I was charged 34$ late fee. I called back and they told me they were going to remove it from my account in few days, but that did not happen, so today I called again and I talked to a Wells Fargo representative Christian, from Iowa, after explaining him everything he told me there was no refund of that late fee, but I asked why many times and then he told me: 'you are not going to be right', even listening to what have happened to the previous calls. I talked after that with Jessica ID 2717, she could not help me out although he told me the Collections Department have promised that, not WellsFargo. So this is another lie, it was not the only one that I received by phone, but there were another 2 times that Wellsfargo lie to my by phone, and also they increased 3 times the interest during the year without noticing me. Many lies, I am not satisfied, hopefully I will pay soon this account and get out of this Bank.
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