This company bills customer with unreasonable charges and won't let you have chance to argue! I signed the engagement letter and they should be responsible for the filing to IRS. Just because they did not make IRS get the package before deadline, they made the package copy, mailed out the second time, and then doubled the charges by charging me twice with the same highest rate! When I tried to ask for explanation in good intent, they threaten me to report to bill collector and then credit bureau!!! I listed reasons to them why I did not agree on the bill, and they won't give a word for explanation! This is the worst service I'd ever had. I feel as customers we should have ways to get our rights defended not simply threatened with credit harm.
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