" Wells Fargo, " a personal checking night mare. Why a "bill collecting agency" was getting more then they were supposed to is another nightmare but when I called "Wells Fargo" to report it, it turned into a hellish problem that ruined my credit.
The first person I talked to was really wonderful but just as she was putting in the fraud report we got disconnected. Once you are disconnected you cannot get back to the person you were just speaking to so you have to go through it again and again and again. The second time I had someone who is completely inapt but finally, I thought, we had addressed everything and it would be taken care of but she still instructed me to still go to my branch ASP to speak with them and to be sure everything was taken care of. So the next day I'm at "Wells Fargo" and I, once again, have to tell them what happened, apparently they don't believe in forwarding useful information on, if that is if they actually do keep a record. I repeat my story, again, and again I think it has been taken care of.
Oh no, of course not, the payments on bills start to come in on the now closed account but are they transferred to the new account? Of course not. Do they pay them with my new account or notify me? No, of course not, they happily bounced them all along with $35.00 fee charges.
Now, I'm getting calls from everyone saying, I wrote " bad checks " being a conscientious person I was horrified. Now, I'm in over my head with fees, bounced everything and humiliated.
I get right to the bank and they deny everything right down to ever receiving a fraud report but after a warm debate I still I have to leave the new one open until my Social security comes in. It came in today and where did it go? Not the new account but the closed one. I immediately tried to transfer it into the open account and was shocked when it transferred, I should not have been able to do that, I was leery about it but glad I had some time before I got out of that bank but not much.
My snail mail arrives and guess what? They are now bouncing payments from my new account.
I got in the truck and went to the bank as fast as I could, got my money out before I had nothing left.
This is how "Wells Fargo" handle my fraud report, no, I'm sorry, they never did do an actual report, they did nothing and I mean nothing to help with what I was faced with but made matters for me just a nightmare, they ruined my credit and my reputation and they made a killing at my expense.
The person I dealt with each time I had to go to back lied to me. Just because I am an elder doesn't mean I can't read or add.
What did this young man say to me?"If I say it's not there, it isn't, " my reply, " If I said it's there, then it is." Very disrespectful.
You want to keep your money? Stay away from them. They have fees for the air you breath.
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