I can't believe how stupid I am. When a lday from Imperioal Benfits called, she mentioned a card credit Offer I had looked at online. Wo, I thought I had asked all the right questions. After speaking with her, she put her supervisor on the phone to confirm my information, and give me confirmation number, I spoke with Mike Horvath, and everything seemed fine.
I called last week, and was told the card would be here by friday. Today is tuesday, still no card, so I called again. After being kept on hold for 30minuetes, Jesse, asks me "Did i get my package, they sent it out" I asked what was in the package, he said my new mastercard, to give it until friday. I said the supervisor a mr. Benny Stogolys was out sick today and he wouldn't be abel to help be either.
I can't believe I was this stupid. Jesse was rude, and very evasive, said the processing department handles these matters, but they do not take calls from customers, and to just be patient. I have never been so dissatisfied with a company. I did try to stop the payment from going, through I called them the day before they were to draft my account, but told me there was nothing I could do, but assurred my new card would be here directly, My bank was no help, because they wouldn't guarantee to stop payment for 48 hours after I talked to them. I just want my money back asap. I have learned my lesson. And the BBB of new york lists them as unsatisfactory.
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