A cheery rep (Amy) called me with a credit card offer. I asked for the company name. She stated a Freedom Resource Company had pre-approved me for Mastercard. Told me all she needed was my bank info. For a one time fee withdrawal from my account. She said in 10 days I'd get by UPS my benefits package acct.information. After I gave her my information she told me somone would be contacting me with futher information about the account.
I waited. No one called. No benefits package ever arrived. I called more than 30x but could not get through as the lines were always busy. When I did get through the rep had no account information under my name. When I ask questions the rep became evasive putting me on hold for long spells only to say when she returned that I would receive my benefits package in 15-21 days.
When I asked to speak to a supervisor, things got shady as if she were conferring with someone nearby. I was told, No. That my questions had already been answered. I asked for her name and she told me Annie. I asked Annie, Do you have a last name", to which she responded "We are not allowed to give out our last names. I, angry, smelling a scam told her I wanted my money back. She put me on hold again without a warning. When she came back to the phone she repeated my benefits package would come in 15-21 days and then she hung up the phone.
Its past twenty-one days, I haven't received my benefits package or my money back but this matter ain't over yet as I'm just getting started.
Broderick
Washington, DC, District of Columbia
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