I initially approached Santander Customer US on 2/22, customer support point at 888-222-4227 talked with several reps a lot of that have exactly the same bad perspective and spot you on-hold for 45 minutes or even more. Our cause to get hold of them was to inform that I had been gonna benefit the automobile being funded entirely on 3/2 the consultant recommended she'd notate the consideration. Evidently the consideration wasn't recorded at-all also it just-so occurred on 3/2 they'd reclaimed my automobile within the early AM. I'd previously shipped out the entire cost within the quantity of $6000.00. Today I'd to cope with locating my automobile back in the foreclosure company, I created several efforts to obtain through the point santander had provided me to achieve the foreclosure ton they recommended they CAn't talk to me till I've created required cost to santander to fulfill my consideration, anything which the consultant for santander might of explained in the place of informing me I had a need to consult with repo company. And so I created another phone to customer support they recommended me I'd have to deliver a Cash G cost to santander they provided Money G cost quantity recommended me they might require an overall total of $1,900.00 which contains $1,500.00 to create consideration to great position along with a repo charge of $400.00. I made payment as required on same-day named santander as required to provide Cash Handle Quantity to confirm they've gotten cost, once confirmed they offered me another telephone number which just-so been the repo businesses quantity they offered me earlier to pay for extra chargeis to begin procedure in locating my vehicle the ton charged me an individual products and belonging fee of $85.00 along with a vehicle access fee of $150.00 overall it required 2 times to acquired my automobile. After I gathered my automobile in the end chargeis have been happy I'd approached Santander customer support to discover exactly what the fresh benefit worth was and was recommended it'd be $5,664.33 by which I'd previously delivered $6000.00 and so I was informed I ought to be getting a reimbursement of $335.67, I had been informed the benefit worth was advantageous to 2 weeks as a result it will of obtained a maximum of 3-5 business days for my cost to achieve Santander. I continued holiday prepared weeks previously ahead of time with my automobile and was epecting the name for my vehicle must have been awaiting me in my own mail to my shock it had been not after I had return from lengthy journey about the 3/21. I subsequently went online to check on consideration to confirm cost was obtained, the consideration not just confirmed the benefit wasn't received however it also confirmed regular late-payment chargeis and curiosity develop following the 14-day benefit estimate. I subsequently approached live customer support via site talk with discover what might have occurred, the consultant recommended they've not obtained this type of cost but may notate the consideration to anticipate cost (I started to become disappointed) disconnected with customer support and instantly approached my lender to confirm check was banked they recommended the cost had removed the consideration on 3/10. I then contact Santander customer support and recommended Santander hadn't just dropped my ultimate benefit for my automobile but with teh info my lender had provided in my experience Santander had obviously published my check towards the incorrect consideration, the consultant mentioned I'd have to provide a duplicate of the leading and back of the sign in order to possess Santander correct any errors that'll have already been created. I subsequently named my lender again and recommended to send a duplicate entrance and back again to send # 800-417-0251. I subsequently named customer support when my lender had supplied me having a verification quantity of fax being obtained plus they had recommended they didn't obtain any fax. I hung-up disappointed as customer support didn't take care of fixing the problem but again recommended may notate the consideration. Each day passed so that as I thought might occur they'd fixed the problem instantly and used the $6000.00 check to my consideration but to my wonder it didn't fulfill the mortgage along with a stability of $13.80 was displaying to be owed to be able to fulfill the consideration and name to become shipped out in 15 times. I named customer support and experimented with discover what had occurred to my cash which was suppose to fulfill mortgage, she saounded discouraged to have to cope with siatuation and recommended I'd have to deliver a notice to Santander detailing the whole scenario I've suffered to be able to obtain a reimbursement for that errors which have occurred on my bill. I then contact customer support once more to discover what had occurred towards the benefit estimate which was initially provided, they started to inform me which was not the benefit worth given it had been the total amount owed after I'd previously established with another consultant on 3/3 it was in fact the payoff for the vehicle, they also advised that I would have been unable to had paid the repossession fee of $400 as it was not posted owed on the account until 3/15 when I was already recommended by prior customer support representatives at unique repo date 3/2. The client support consultant subsequently recommended there's a stability displaying about the consideration of $13.80 which is just a benefit that will be great till 4/15, I had been acutely annoyed by today and recommended I'd prefer to consult with administration about the issue, I had been positioned on store along with a supervisor had gotten about the telephone informing he'd prefer to renounce the rest of the balance of $13.80 to fulfill the consideration and also have my name shipped in my experience within 15 times. I recommended the supervisor about the telephone that might be excellent regarding negotiate the consideration to prevent receiveing interest costs and also have my name shipped in my experience because it was anticipated greater than a week ahead of time, however the reality of the problem nevertheless hasn't been solved when I was owed a reimbursement for that error Santander had triggered to my consideration losing the cost after which publishing it in a latter schedule to my consideration although not reverting the curiosity and overdue fees that had published to my bill since the cost was situated. The supervisor had mentioned they'd obtained the cost on 3/15 and also the cost hadn't been obtained prior to the benefit schedule recommended on 3/3 to become obtained on or before 3/14 how handy for Santander to express they received transaction submitted the email each day overdue. I told the supervisor could it be at-all feasible that the cost shipped out on 3/2 could have taken the U.S. Postal service to deliver the email in an overall total of 13 days which usually requires 3-5 business days. He started to declare I don't understand what occurred towards the cost however it was obtained on 3/15. I subsequently delivered to his interest I had been recommended on 3/21 that cost wasn't obtained why can it be he's stating it had been today displaying to be published towards the consideration on 3/15. He once more mentioned i dont understand but he'll be prepared to increasing the problem to raised administration to solve. I subsequently recommended him I don't like enjoying the run-around simply fulfill the consideration renounce the charge mail-out my name when I will soon be processing case from the organization for same.
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