Complaint / review text:
I'd financing with Santander on an RV, that we exchanged set for a brand new RV. Within the trade deal, I offered the brand new RV seller a look for the price of the brand new RV without the trade in, and as well as the stability owed about the exchanged-in RV, that they were subsequently likely to pay-off. They delivered a benefit sum that was significantly more than was owed to Santander; Santander verbally confirms this-but my online consideration in addition to the cost record and compensated entirely doc they delivered me-only exhibits the total amount put on benefit the mortgage. Nothing displays THE PARTICULAR sum paid or even the overpayment. I've completed 2 online talks together, voiced to customer support, along with a supervisor, plus they all keep up with the subsequent absurd statements: 1. They've NO doc that they'll deliver that'll display the particular quantity I settled. 2. They are able to NOT write a notice, e-mail, or additional conversation that exhibits the particular sum paid or even the overpayment, despite the fact that they are able to view it on the display. 3. There's NO additional individual greater than the first degree supervisor I talked with that I will contact. He declined to provide me the telephone #, current email address etc. Of his chef, and managed that there is no body else within the organization I really could keep in touch with, with no one else who might provide me the doc I'm seeking, as you doesn't occur and certainly will not be produced, because of business plan. It's incredible they WOn't create a real sales doc, they have fraudulently published cost info to my consideration, and they staunchly WOn't let me talk to anybody!