I contacted a representative Gent Gragjevi in Nov to set up a POS terminal for my new business. According to our phone conversation, I agreed to pay $100 for shipping terminal to me, and he promised I can cancel the account without penalty anytime. But later he sent me an email indicated he can only cancel my account within 2 months, I did not pay attention to what he said because I was so busy for my new business. I decided to close my business in March because the business was not good enough to survive. And then I contacted Gent to ask him to practice his promise, what he said is that he is no longer with my account because it already passed 2 months, and the new rep. Said he have to pay $500 to cancel my account. I was so so shocked and angry because I felt I was fooled by this "nice" gentleman Genti. I did carefully review all agreements I signed with Gent, and do not see any "Early Cancellation Fee" on Schedule A and also do not see any "electronic set-up" fee $100 that I was charged in Dec. And I am 100% sure Gent promised me on the phone he can cancel my account anytime (not 2 months) if my business discontinue. I absolutely do not mind to pay $500 but I just feel I was fooled by this "nice" gentleman Gent. And I won't mind to spend more time and funds to be treated fairly.
0 comments