On November 29 I ordered a legacy
Dell power supply to repair of one of my clients workstations. I received an automatic email acknowledgement
of this order on that same day. Your statement of grand total including
shipping and handling is $39.37.
On December 1 I received another
email confirming my order #19318. This
email stated that the Dell Power Supply F4284 had an estimated shipment time of
on or about 12/06. This information
was either false or the order was misplaced or lost by your personnel.
On December 5 and 7 I made every
effort to get in touch with your company. You have no accessible telephone
numbers nor email addresses. I was forced
to use the link you provided in an outgoing email to me. My client was getting
anxious about the repair of their workstation.
The supply was not even shipped until December 28! This is exactly 30 days after I had made the
order and I did not receive this power supply until January 11!
On December 20, I was about to pay
my American Express bill and during my normal audit I came across your
charge. I tried three times to call your
phone number that was supplied on this bill (858) 926-4053 and was never able
to reach anyone! I then called American
Express and stated that I wanted to dispute your bill as I had not received
your goods. American Express sent me an
acknowledgement on December 21. On
January 18 they sent me another letter stating that the dispute was
resolved and I was credited for the $39.37.
Yesterday January 26, I received your nasty and threatening
letter. I have already taken a loss for
my customers sake because of your company. Enclosed you will find a check for
the $39.37 and you can be sure that I will not be doing business with your
company in the future!
0 comments