Usacomplaints.com » Business & Finance » Complaint / Review: BBVA Compass - BEWARE of BBVA Compass. #657252

Complaint / Review
BBVA Compass
BEWARE of BBVA Compass

I was a customer of Guaranty Bank for over a year when BBVA Compass took over, and I have been with BBVA for a year now, so I have had this account for a total of over two years now. Two weeks ago I decided that I would open a savings account because I was saving up for a large purchase and wanted to keep that money separate from my checking account. I opened the account online and the opening deposit was deducted from my checking account; I received all of the nice "welcome" emails and everything was hunkey dorey... Not!!! Two days later, on payday, I go into the bank to make a transfer from my checking to my new savings and low and behold Houston we have a problem.

Apparently, BBVA ran my information through EWA (a company that is gradually replacing Checksystems), and discovered that SIX years ago my name was placed in this database therefore I was a fraud risk to BBVA so they froze not only the new savings account but also my EXISTING checking account (of over two years), and they were in the process of closing both. How inconvenient for me that my payroll check (of over $4500) had just been electronically deposited that very day! This was a Friday afternoon and thank goodness I had decided to do some banking on my lunch hour or I would have been totally screwed all weekend. They completely cut off my access to MY money!

I went through a huge hassel trying to withdrawal my paycheck while the teller and supervisor called several FRAUD departments, right there at the counter! I should mention that the line was long, there were only two other tellers open and the customers in line (angry and impatient at this point) could hear every word of what was going on. I was extremely embarassed and finally I asked to see the branch manager and demanded to be allowed to sit in his office where I could have some privacy and try to maintain at least a shred of dignity. Finally they agreed to allow me to withdrawal my pay but the remaining $500 or so is being held for 3 weeks so that they can earn interest on it before sending it back to me by mail. Please do not become a victim of this Nazi bank.


Offender: BBVA Compass

Country: USA
Site:

Category: Business & Finance

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