I recently contacted Quicken Loans for a refinance on my current mortgage. I figured they were a reputable company simply because of the amount of advertising they do. After hearing what they could offer me, I agreed to pay the $400 upfront appraisal fee. Originally, Quicken had told me that the interest rate would be locked when I gave them the $400 deposit. Towards the end of drawn out and delayed process, I learned that the rate had gone up. 375%. This is when i started doing research to see if others had similiar experiences. I read all of the negative reviews from this website, many of which having to do with my exact situation. At this point, i attempted to get the $400 deposit fee refunded. When it became clear that I would NOT be refunded this money, I started to look elsewhere.
I then obtained a new mortgage lender on a recommendation from a previous complaint that someone had written regarding Quicken Loans. The company is First Integrity out of Costa Mesa California. Their website is www.firstintegrity.Us. I could not be happier with my decision. First Integrity kept their word, was in contact with me in every phase of the loan transaction, promptly returned my emails and phone calls, did not charge any upfront fees, gave me accurate upfront quotes, and reimbursed all of my closing costs as promised. My loan representative was Sam Pabuwal, phone number 949-200-7018.
Please do not use Quicken Loans for any reason. If you need more proof, read all of the negative reviews about them on this website.
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