Greentree Servicing LLC and Bank of America Complaint
Bank of America Sold My Loan to Greentree Servicing
I have excellent credit. After my husband passed away, it took me ten (10)
years to get the credit that I have today. I had BAC Home Loans, a division of Bank of America for my equity loan. Before BAC Home Loans, Bank
of America held the loan. They received it from LaSalle Bank.in late April I received a letter from BAC Home
Loans and Bank of America telling me that my loan, yet again, is being transferred to one of its other Bank of
America divisions, GREENTREE SERVICING, LLC. As I pay my loan ahead in order to accelerate the payoff, I immediately felt a pang of doom. The last two times my loan was given over to another servicing agency I literally lost thousands of dollars because I pay ahead and the idiots I talked with did not, could not see their errors when transferring my loan. At least with BAC Home Loans I was able to go into my local Bank of America to pay my loan in person. I have been told that although Greentree is a division of Bank of America, I no longer can do
this. I am very unhappy that I cannot pay my loan at my local Bank of America
branch. I received another letter yesterday, April 22 from Greentree. They do NOT have my correct
balance! They are showing my balance two payments behind! They tell you NOT to pay Bank of America, but they don't give you a statement or coupon book to pay your loan! They tell you that if your payment is due AFTER 4/30 (aren't most home loans due the first of the month???) to just send in your check with their new account number. I went online to see if I could pay online because I pay EXACTLY every two weeks, but it is not bi-weekly, I make a FULL loan payment each week, again to pay off the loan quicker. I am paid up to 8/27. The online server is
BROKEN! After hitting the "SUBMIT" button, it says that there is an internal error. Additionally, if I did want to pay online, Greentree charges a fee of $12!!! Are they for real??? I pay ALL my bills online and there is NOT A ONE company that charges for online payments!!! Lastly, I went into my local Bank of America and spoke with the manager there who knows me. She did not know a thing about Greentree!!! I spent 45 minutes with her while she made several calls to Bank of America loan servicing reps. One hung up on her! Another said he knew nothing. Then she called Greentree and they would not talk with her, told her to tell me to call!!! And this is a manager from Bank of America calling—what will they do to me??? I have to figure out how long it will take for Greentree to receive, then post my payment or my account is going to go to hell in a handbasket. Reading up online, I hear terrible things about Greentree including the fact that loans are given over to them by default or bad risk borrowers. I am in no way in default or a bad risk borrower—i have an 880 fico score and am afraid greentree will ruin it. I told the Bank of America manager that I am sick and tired of having my loans changed out every few months and that the customer should have a say in all of this. She nodded her head. What else can she say? Why is Bank of America sending loans from excellent borrowers to a bad risk servicing agent? This will look very bad on my credit report. Thanks for nothing Bank of America. I am so disgusted. I pay my bills and get
literally screwed. Others don't care, don't pay, and nothing happens to them.
This is indeed, America.
0 comments