I purchased a home entertainment system including a large TV screen. While still within the warranty period the HiFi portion of the system stopped working. I took it to Best Buy. They kept it for a week then told me they would have to send it to the manufacturer, Harmann Kardon. A week later I called in and they told me that the manufacturer no longer repaired that model HiFi and there was nothing to be done. They offered to sell me a new one for "a great price". I refused and took the unit to a local hifi shop. It was repaired in three days. I will not buy anything from Best Buy in the future.
0 comments