We hired Priority Financial Group (PFG) to perform a loan modification June. We paid them $2,000.00 up front and submitted all of the documents requested by them to submit to our mortgage holder. Month after month went by with absolutely no response from PFG as to the status of our loan modification. After numerous calls and emails, we finally did receive a call from Paul Hernandez telling us that he did in fact secure a loan modification for us.in reality, we found out it was a Trial Plan Agreement for three months. We were advised by Paul Hernandez that if we made our payments on time at the end of three payments, PFG would have all of our final documents to us to complete the loan modification. We did make our payments for three months but never received any final documents from PFG. Paul Hernandez advised us to continue making payments to the bank ("because the bank is running behind") which we did for another three months. We made payments for a total of six months even though we were on a THREE MONTH TRIAL PERIOD. To date, we have no idea what has happened to the six payments we made to the bank. We also found out that Paul Hernandez had given confidential information about the status of our loan modification to one of our relatives. Due to his unethical and unprofessional behavior we began working with John De La Garza of PFG who ended up to be as unprofessional as Paul Hernandez. During this time, we received numerous telephone calls from our bank indicating that they had never received any further documents from PFG to finalize this matter on our behalf. Because of PFGs lack of service, we have had to retain attorneys. Our new attorneys have found out after speaking with our bank that PFG has never submitted the proper documents that they requested, even though we were sending them to PFG to submit for us. We had been sending these documents to PFG all along but they never followed through to do their work which has resulted in a denial of our loan modification. Our new attorneys also informed us that Paul Hernandez called their office and yelled at their secretary and cursed at her. They stated that they have never experienced anything like that before. We did receive a Settlement Agreement (copy attached) from Priority Financial stating if we signed this agreement they would refund our entire $2,000.00. Of course, to date we have not received any monies from Priority Financial even though we returned the signed Settlement Agreement on November 17. According to our return receipt from the Postal Service Priority Financial received this document on November 18. I highly doubt that we will ever see the $2,000.00 that this company stole from us and if you read all of the complaints about them they stole from countless others. We have worked with Paul Hernandez and John De La Garza who did nothing but lie to us and blame our bank. The only thing they are experts in is making up excuses and lying. There are pages upon pages of complaints made to the Better Business Bureau, Trustlink and many other agencies against this company and they have received an F rating with the BBB. They are not to be trusted whatsoever. Please do something about this corrupt company. We would hate to see them lose other peoples homes because of their unethical, unprofessional and blatantly fraudulent behavior.
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