A company has charged 5 different charges under 5 different names. We have sent all information to your fraud claims department, but they do not even read what we send. They ask for the information they already have over and over again. Even with the email and claim forms from the company saying they will refund and cancel the charges, we cannot get them removed. We have been hung up on by your customer service people.
After 26 years as a customer, we expect better service. The next step is to file complaints with the BBB, FBI, and State's attorney general, and to file a lawsuit against Sears/Citibank. This is the worst experience one could expect from a company that says it is concerned with fraud and theft from its customers.
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