Yesterday, Jan 11th, 20:14 IST, my husband received a transaction SMS from Citibank that "97USD was spent on your credit card (Personal Information Removed) on 11-JAN-13 at CLKBANK*COM DOWNLOAD. Final FX rates and charges are applicable."
My husband and I have not used our credit card and have not done any transaction or purchase from this site. We immediately called Citibank customer care and informed them about this transaction. We requested them to stop this payment, but they informed us that they will take the complaint when the CLKBANK company approaches Citibank for payment.
Citibank is giving as a reason that the transaction might be initiated recurringly by CLKBANK.com. Right now Citibank has taken these requests from me:
1. Deny any subsequent transaction raised by CLKBANK*COM
2. Stop the activity of the credit card (Personal Information Removed)
3. Close the credit card and reissue a new credit card for my husband so that the old details cannot be used any further
I want the 97 USD transaction to be reversed, as this is a fraudulent transaction done without our knowledge.
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