I was late paying the bill and made several attempts to contact the company to bring my account current. I finally made contact to a live person about 3 months ago. The "operator" told me that if I made a payment of $200.00 my account would be brought current and that I would even have an available balance left over. I made the arrangements over the phone, despite my apprehension.
Once the arrangements were made, I was then informed of an $11 draft fee. I went through with the transaction and agreed on an automatic withdrawal date. That day came and went and about a week later, I called to see if the funds had been drafted from my bank account. I was then informed by yet another operator that someone had cancelled the transaction and there was no reason noted as to why it had been cancelled. I was then told I would have to pay an additional late fee. I then told that operator that I would prefer to terminate the account.
After being told that it would show negatively on my credit, I asked him for time to make sure that this was something I wanted to do. I was uneasy about allowing another draft to my account, so I told him I would be in touch.
Some time later, I received a phone call (on a Sunday!) from yet ANOTHER operator. I informed her that I would like to close this account. She informed me that it would show negatively on my credit and asked me if I was sure I wanted to do that. I thought about it and decided that I would wait a while. I reluctantly made the arrangements, again, to have a payment of $200.00 drafted from my account. I also asked her to waive the fees that had accrued, seeing that if they had taken their payment, I wouldn't have been charged late fees, overdraft fees, etc.
This time, the payment went through, but there was yet another catch! A few days after the funds were drafted, I called to check account status at this point, I was told that the account was suspended and that I would have to call back in 14 days to remove the hold on the account.
When I called back, I was told that the funds $80.00 that were supposed to be made available would not be available because there was a $50.00 annual fee, a participation fee, and an $11.00 automatic draft fee charged to this account and that after all these charges went through, I was going to be overdrawn - AGAIN - by $7.00. What she didn't mention (funny how they leave out the important info) is that if my account was in an overdrawn state, there would be an additional $29.00 overlimit fee, not to mention, the monthly $29.00 late fee, (because as often as I have called to change the billing date, I have always been told that I have to bring my account current before arrangements can be made. Of course, every time I made a payment, all the fees were charged, and my account was always never current.
So, instead of paying a monthly fee of $20.00, I ended up paying $20.00 monthly fee, plus $29.00 overdraft fee, plus $29.00 overlimit fee, plus the participation fee, etc.) I promptly told the operator that I wanted the account terminated because it was just causing me too many headaches. Everytime I think I'm bringing my account current there is a fee. I cut up my credit card. She told me that she would send me the statements until the balance was paid off. I don't think I should have to pay these RIP OFF ARTISTS another dime of my hard-earned money. They are bad news!
Joy
Los Angeles, California
U.S.A.
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