Wow! I am amazed at the level of unprofessionalism and arrogance demonstrated by these THUGS at First Premier Bank / Premier Bank Card.
First, let me say, I [had] 2 different accounts with these THUGS for the past 3 years in excellent standing. NEVER a late payment, and never paid the minimum. Always paid in full on both each month.
With that said, for some reason the payment on one of these cards did not reach First Premier by the due date last week of 11-20. Early in the morning of 11-21, THEY HAD ME IN COLLECTIONS! On a sunday! Are you kidding me, I thought.
I normally don't answer any calls from blocked numbers, but for some reason that morning I did, even though I was in a restaurant having breakfast.
This person with a very rude demeanor starts challenging me as to who I am, and that did it. I stopped her and said YOU are the one calling me from a blocked number, so I REALLY need to know who YOU are!
Then she got nasty and said "I'm with Premier Bankcard and your payment is late".
I told her I was at a restaurant having breakfast, but would look into it right away when I got home to see what happened with it.
She said "NO, you NEED to give me a phone payment right now".
I informed her that I don't give anyone my bank account info over the phone so she was out of luck, and would have to wait.
She said "Fine", "I'll just put this on your credit report as a default"!!
At that point I informed her she broke the law, and basic ethics, and told her to immediately cancel both of my cards.
Now, I got the real laugh! She tells me, I have to transfer you to a supervisor for that! So I said, I guess you are just a minimum wage idiot in a cubicle who really can't do anything then, right?
She hung up on me, so I guess I struck a nerve. After all, she was the one working early on a Sunday morning, and I was the one sitting in a nice restaurant having breakfast!
I called back and asked for a supervisor. Told the supervisor what transpired and he could care less. He also told me he was not removing the $25 late fee. I was simply amazed at this level of greed, arrogance, and corruption. A $25 late fee in less than one day late? On a weekend? Not even 1 business day given to figure it out.
FYI... The total balance due on that account was $17.67, which was paid. Check was in the mail. All of this hassle and aggravation for an account that has been paid.
I guess these idiots cannot comprehend a mail delay, or lost piece of mail. Unheard of, right?
Steer clear of First Premier Bank. They are all about fee generation. That's it. There are absolutely no forms of intelligent life in the "customer service" dept.
Run fast.
0 comments