I have been dealing with these idiots since Jan and they still have no clue. I have been transferred, my account was taken over by more than 7 people and every time I have called they are on vacation. Seems everyone at PHH when you call them are on Vacation. I thought I might have made a breakthrough in Jan and talked to someone named David Morreson x78047 and he explained that they messed up and would send a rebuttal to the credit report and all this will be over in a month, because since I have been dealing with them my credit score went from 701 to 302. I have been making payments to them for what the modification contract says and still my minimum payment is $17,045 and late fees of $845. I have recorded from Jan to the present the time I spent on the phone, and have all the records to prove this. I have signed documentation and notarized contracts of my modification and their sign offs and still they have NO CLUE!!! I faxed it over to them, and seems it got lost???
Then I am told my file has been transferred to MaryBeth Schiebts x88409 (thought i had seen it all) and she now is in charge of my file. So after 2 weeks of leaving messages I finally get to talk to her and guess what, she is going on vacation next week and will call me when she gets back. Well it's October and I have not heard from anyone over there. I truly believe in karma and my GOD I hope they get what they dish out everyone.
Call again and now MaryBeth is not talking to me i am going through Danny Snipes x31735, the best is his extension he gave me just keeps ringing so you can not leave a voice mail. Finally get a hold of him and I am right back where i started from with David Morreson. He promises me they sent the rebuttal since I have been paying the approved loan amount on time, AND NOTHING!
I was a United State Marine for 10 years and I would rather go back to Iraq than deal with anyone at PHH. That should tell you something about this worthless company!
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