This individual has called our home constantly. One day he called 3 time within 5 mins. Time. He has been harassing us about our house payment, even though they have been mailed to him. I have ever sent them like 6 mos of post dated checks and we will get a call anyway regarding our "late" payments. We have had our house for 11 yrs and it appears that we are not making any head way with our balance. We have questioned them about it and they always have an excuse. They did send us an entire payment history, but you can make heads or tails of it. This has been an on going problem of harassment, but in the last year they move out account to another regional office and that is when it go worse.
Just yesterday, I told this man that I had mailed another set of checks to him and he became furious with me and said that is would not do. He wanted a check over the phone. When I told him that I would not do that since checks were already mailed, he claimed I was refusing to make payment. I explained that I was not saying that and he said that since he didn't have control of the conversation, he was ending the call. He then hung up and me, and now has forwarded out account to their legal dept. This bunch is nothing but a bunch of crooks and no one should trust what they tell you. To top this story off, Mr. Marshall has also been calling my sister's house and cell phone, while she is at work and very early hours of the morning wanting to talk to me. He has been told not to call her and yet he continues. I would very much like to be done with this bunch and the company.
The draw back is, they will not refinance our home and we can't get anyone else now to finance us.
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