I have been a Bank of America customer for over ten years but that all ended this month. I have never in ten years ever overdrawn my account however two weeks ago I went onto my online banking and I was charged 210.00 in fees for 25.00 in the negative. Now here's the kicker, if you look at my balance, I was never negative. When I spoke to someone they kept directing me to look at a link that shows your available balances. When I asked how, if I never cashed anything against my account or made a deposit that needed to clear could there be a difference in my available and current balance. Not one of their employees had an answer for that. They just continued to spit out the same script that they were clearly reading. I then asked to speak to a supervisor and I was told that the best they could do for me was one fee rebate.
The best part of this entire story is how BOA released a statement to the press saying that they were going to adapt the new overdraft rules, set federally, before they were even mandated to. Yet, the transactions they charged me for were all POS transactions, which is exactly what this new law prohibits them from doing.
Needless to say, I closed all of my accounts with them and I will continue to tell anyone about my experience with them.
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