I retired from BellSouth and we had EXCELLENT prescription service thru MEDCO, then BellSouth went under the AT&T name and our excellent prescription service was a thing of the past.
AT&T required us to use CareMark for online prescriptions. I have NEVER ordered a prescription and had it come promply as we did with Medco.
They promptly send a message saying your order was received then you wait, and wait, and wait and if you are lucky you get it in a couple of weeks.
The co-pay has increased (probably with AT&T's cost cutting).
I'm a diabetic and use Lotus Solostar and constantly run out because even though myself & my doctor have sent them info increasing the dosage they still send only enough for the lower dosage.
I'm waiting for a current order from 10 days ago. I'm out and my blood sugars are running in the high 300's but all I can do is wait for them to send it.
Pray you never have to use them for prescriptions.
Oh and if you tell them you are out and why because they aren't sending the proper dosage. They ignore. They refuse to give you a supervisor.
If your company is thinking of using CareMark, beg them not to.
Oh Well, Life can never be prefect, but CareMare is the only thorn in my side, so I guess I'm lucky
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